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Glen Woodrow Crough

Objective: Academic Profession

1415 E. Westchester

tempe, az 85283

602-292-3477 Office

480-413-0514 Home

E-MAIL: glencrow@usa.net

    Secondary Certification

    Elementary Certification

    2,000 Volunteer Hours In Math/ESL/Reading

Employment History

1980 - Present Phoenix, AZ

Analytical

Decision Maker

Time Management

Organization

Communication

Coordination

Research & Organization Coordinator

Community Concern

Extensive tenure in areas of Political Research, Residential Construction and Remodeling, and Health Care programs pertaining to serious children and adult conditions. Conduct comprehensive research initiatives involving coordination and partnerships with city, county and state government offices. Utilization of modern computer systems, applications and database products. Design and enter data into project specific databases in support of assigned initiatives. Oversight and management of political calendars, press releases, mass mailing operations, and campaign events. Preparation of documents and correspondence including responses to public inquiries, and financial campaign reports. Direct administrative activities including petition drives, verification of petition signatures with voter lists and assignments of 300 volunteers. Study and provide interpretations and guidance relating to laws and rules of the petitioning process. Provide support to healthcare related programs. Coordination of residential construction projects including scheduling, tracking job completion and fielding customer inquiries.

 

8/1999 2/2000

Phoenix, AZ

Evaluate

Explain

Resolve

Customer Service Representative

BlueCross & Blue Shield Contractor (Apple One)
Verification of prescription processing with pharmaceutical distribution contacts, managed prescription related data records for patients adjusting data based on changing client situations. Accepted and recorded inquiry and problem related data, researched issues and reconciled billing discrepancies, communicated resolutions to patients as required. Provided callers with basic coverage related information including service locations, refill status, copays, catastrophic coverage limitations, deductibles and other related healthcare data.

Additional Employment History Available Upon Request

EDUCATION

Graduate

Secondary Education Program

BS, History

Arizona State University, West Campus Glendale, AZ

1994

University of State of New York Regents College Albany, NY

1991